Profession: Technology

Industry: IT, Digital Infrastructure, IT Service Delivery, Public Sector

Location:  QLD

Salary:  $110,000 - $130,000

Availability:  1 weeks notice

This candidate is a highly capable IT infrastructure and systems support professional with over 12 years’ experience across enterprise IT environments, supported by a Bachelor of Business (Information Systems) and multiple industry certifications including ITIL Foundations, Microsoft Certified IT Professional, CompTIA A+, and Network+. They bring a strong blend of technical expertise, stakeholder engagement capability, and hands-on experience supporting complex operational and research environments.

Throughout their career, they have demonstrated strong capability in managing both end-user support and high-level infrastructure systems. In their most recent role within a major research-focused environment, they provided technical support for a broad range of users while also maintaining the server infrastructure that supports advanced research operations. A key achievement included leading the migration of more than 5 petabytes of research data to next-generation enterprise storage, alongside successfully transitioning operational data to Microsoft Teams and SharePoint platforms during lockdown to maintain organisational continuity.

They also played an important role in supporting digital transformation initiatives, including large-scale network aggregation projects, the rollout of multi-factor authentication, and other infrastructure improvements designed to strengthen organisational security and performance.

This candidate is particularly strong in stakeholder engagement, often acting as the bridge between technical teams, vendors, and business stakeholders. They are recognised internally as the “go-to” resource for complex IT issues, combining broad technical knowledge with clear communication and a highly service-oriented mindset.

In addition to their infrastructure and systems expertise, they bring strong experience working with Microsoft Office 365 ecosystems including SharePoint, OneDrive, Teams, and CRM platforms. They have also supported system migrations, managed relationships with managed service providers and technology vendors, conducted security audits, implemented Group Policy controls, and assisted with digital transformation initiatives across organisations.

They are also experienced in delivering training and onboarding for new systems, ensuring smooth transitions during technology rollouts and upgrades.

Overall, this candidate brings a strong combination of technical capability, business awareness, and customer-focused support experience. Their ability to solve complex technical challenges while maintaining strong stakeholder relationships positions them as a highly reliable IT professional capable of supporting both operational and strategic IT outcomes.