Business Support & Contact Centre
Experts in Business Support
Business support and contact centre roles are the ones that keep an organisation running day to day, and they're also some of the highest-volume, fastest-turnaround roles we recruit. We place receptionists, administrators, executive and personal assistants, customer service representatives, and contact centre team members and team leaders across permanent, temporary, and contract arrangements.
The challenge in this space is something we pride ourselves on: finding the right candidates. The nature of support roles often means we have to find them fast, and often on short notice. A contact centre covering a seasonal peak, or an office that's lost an EA with no handover, needs someone who can be productive within days, not weeks. That means we keep a genuinely active pool of screened, available candidates rather than starting from scratch every time a role comes in, and we're upfront with employers about realistic timeframes rather than overpromising speed we can't deliver.
Experts in Volume Recruitment and sourcing Contact Centre specialists
This is also a sector where soft skills matter as much as technical ones. A brilliant typist who can't handle a frustrated customer, or an EA who's organised but can't read a room, isn't a successful placement no matter how clean their resume looks. We test for communication style, resilience and judgement alongside the practical skills required to meet the brief.
Across Brisbane, Sydney, Melbourne and Perth, demand in this space tracks closely with each city's broader business activity — corporate head offices and professional services firms driving EA and admin demand in Sydney and Melbourne, growing contact centre operations in Brisbane and Perth. Whether you need temp cover for unplanned leave, a permanent hire for a role that's finally been budgeted, or a contact centre team built from scratch, we treat high-volume hiring with the same care as a single senior placement. We believe that the person answering your phones or running your front desk is often the first impression your business makes and one of the most important members of the team.
What a career in Business Support or Contact Centre's looks like
A career in business support or contact centres offers a dynamic and rewarding path. As the backbone of organisations and a strong focus on customer service, it's a fantastic career choice for individuals who love working in fast-paced environments and excel in customer-centric roles. Success in these roles depends on your ability to adapt to diverse customer needs, excellent communication skills and a knack for problem-solving.
Some examples of roles are:
- Customer Service Consultant
- Customer Engagement and Admin Support Coordinator
- Customer Experience Team Leader
- Administrator
- Receptionist
- And many more
