Profession: Executive

Industry: ICT, B2B Services, Education, SME Advisory

Location:  QLD

Salary:  $120,000 - $140,000

Availability:  2 weeks notice

This candidate is an experienced relationship-driven Account and Client Success Manager with more than 14 years’ experience across ICT, signage, and B2B service industries in both South Africa and New Zealand. Her career has been built around consultative engagement with SME owners and decision-makers, focusing on understanding how businesses operate, identifying challenges, and delivering practical, value-driven solutions.

She brings a strong reputation for building long-term partnerships based on trust, authenticity, and thoughtful commercial conversations rather than transactional sales tactics. Her approach centres on listening carefully, asking insightful questions, and positioning herself as a trusted advisor who supports business improvement over time.

Most recently working as a Relationship Manager supporting a large portfolio of organisations in the education sector, she achieved significant growth through disciplined account management, cross-selling opportunities, and proactive relationship nurturing. Her work resulted in 40% hardware growth and 30% new business growth within 12 months, while maintaining strong client retention and engagement.

Earlier roles demonstrate consistent success in key account and territory management across multiple industries, including ICT and signage. Her ability to maintain loyal client relationships has resulted in customers following her between organisations and delivering sustained revenue growth across several roles.

Operationally, she is highly structured and autonomous in managing territories and pipelines. She plans client engagement geographically, maintains disciplined CRM practices, and uses structured weekly activity planning to ensure consistent progress across accounts and opportunities.

She is particularly comfortable engaging business owners and senior decision-makers, conducting discovery conversations, facilitating demonstrations, presenting proposals, and guiding clients through the full relationship lifecycle from initial contact to long-term partnership.

Resilient and pragmatic, she views objections as timing or fit challenges rather than rejection, maintaining professional relationships and re-engaging when circumstances change.

Motivated by meaningful impact, she is seeking a role where she can work consultatively with SMEs, helping businesses improve outcomes while building trusted long-term partnerships. Her warm communication style, commercial awareness, and disciplined territory management make her well suited to relationship-led advisory roles where success is built through credibility and value rather than pressure-based sales.