You will be part of the Technical Training team focusing on enhancing the skills and knowledge of the motor assessing team, ensuring they are fully equipped to deliver on the company's promise of cost-effective, high-quality, and timely outcomes in motor assessing.
The role will support the Technical Training team with on-boarding new motor assessors in addition to other responsibilities such as rostering internal and external assessor training, maintaining and reviewing training documentation, monitoring training records, certifications and reporting.
Key Responsibilities:
- Customised Learning Paths: Deliver training modules that cater to the varying levels of expertise within the motor assessing team. This could range from basic motor assessing induction training to refresher and training for new or revised processes.
- Blended Learning Approaches: Incorporate a mix of traditional classroom training, hands-on practical This role requires you to utilise your experience and deliver high quality internal training. This will be achieved by efficiently integrating new motor assessors into the business that is crucial for organisational growth and operational strategy. This requires a structured and disciplined training schedule to uplift assessor capability.
- Our Client is committed to providing you with the opportunity to further your personal / professional development with formal qualification to a CERT IV Training & Assessment.
- Deliver motor assessor training modules catering to the requirements of the trainees
- Be a business SME in all the software & quoting systems eg AudaNet and Escribe whilst applying Assessing processes
- Collect and analyse feedback from trainees and their managers, post-training, to refine and adjust the training programs as required, striving for continual improvement.
- Providing detailed monthly reporting to the Assessing Team and leading/ driving action planning with the State teams, including supporting Assessors to develop or reach minimum performance standards
- Provide on-going training support at locations or on-road ensuring that all employees, regardless of their location or experience level, have access to the training they need to perform their jobs effectively
- Drive the correct repair method, providing insight internally & externally through Market Best Practice
- Champion a culture of leadership excellence & changeability.
- Trade qualified as either a spray painter or panel beater
- Experience as a Motor Assessor or Estimator in the insurance / repair industry
- Training background or “Cert IV in Assessment and Training” (preferred but not essential)
- Strong knowledge and understanding of the motor body repair industry including the relationship between the insurance industry and the repair sector
- Experienced in quoting accident damaged vehicles
- Exceptional customer service insight and delivery
- Strong written and verbal communication skills with strong planning and organisational ability
- Computer literate with Word & Excel along with estimating platforms
- Development opportunities- We’re championing your development with internal & external programs and access to a wide range of online courses and an opportunity to complete a CERT IV Training & Assessment and Cert 4 in Loss Adjusting and iCar Platinum.
- Extra leave- Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave- We support our new parents with paid parental leave and other benefits.
- Workplace giving- If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Employee discounts- You’ll receive discounts on insurance products.
- Reward and recognition- We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App- Access to an employee benefits and discounts app offering your great discounts, offers and programs across a range of areas.
As an employer of choice in this space, we are offering a competitive salary, targeted training & professional development, and career progression. The Employee Benefits are second to none...
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your cover letter and resume in MS Word format & we will be in touch shortly! For a confidential discussion please call on 0458 001 260 or email nicki@hinchen.com.au
Hinchen Resources are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Resources pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
