Join one of Australia’s leading insurers, proudly supporting millions of customers nationwide. Known for its strong values, customer focus, and supportive culture, this organisation is expanding its Home Claims division and has six exciting Team Leader opportunities available.
As a Team Leader, you’ll play a hands-on role in coaching and inspiring your team, driving exceptional claims outcomes, and building your leadership career within a business recognised for innovation, care, and career development.
The Role
In this fast-paced and rewarding role, you’ll oversee the day-to-day performance and development of a team of six consultants. You’ll coach, mentor, and guide your people to deliver exceptional claims outcomes for customers, while managing productivity, compliance, and quality assurance.
Opportunities are available in three different streams in their home claims operation:
- Academy Teams: mentoring consultants fresh from training and building their technical capability. You will leverage off your own indepth insurance experience to assist them with any technical questions, as you apply a proven nurturing/coaching style
- Rapid Teams: Here you will be leading a high-volume claims management team of 6 experienced consultants who are handling storm damage claims such as broken glass, accidental damage claims and any smaller quick-turnover claims. You will bring a min of 6 months TL experience and enjoy the development of your own technical insurance knowledge to assist your successful transitioning into the claims arena
- Specialist Teams: managing experienced consultants (6 fte) focused on complex claims including fire, theft, and escape of liquid. So this one will suit a talented team leader – again they are happy to teach you insurance, as long as you have the team leadership skills to leverage off (again a min of 6 months)
- Overall: Team Leader Experience: 6–12 months is sufficient, including acting TL roles also ok or significant leadership/management experience out of Contact Centres, complimented with direct contact centre experience in another roles.
- 6–12 months’ leadership experience (acting TL roles also considered).
- Strong coaching and mentoring skills with a supportive, hands-on approach.
- Insurance knowledge (essential for Academy TL only, beneficial for other streams but training will happily be provided).
- Ability to handle escalations, compliance checks, and complex decision-making.
- Resilience and adaptability in a high-volume environment.
- Leading and developing a team of six consultants.
- Running daily huddles and monthly team meetings.
- Monitoring performance, productivity, and workload distribution.
- Coaching through call listening, one-on-ones, and real-time support.
- Reviewing claims decisions and handling complaints or escalations.
- Driving a positive, customer-focused team culture.
- Competitive base salary + monthly bonuses
- Comprehensive induction program including systems, claims, and leadership training.
- The opportunity to pivot into a new career in Insurance and Claims Management
- Supportive peer network with regular huddles and leadership forums.
- Flexible rosters including shift swaps for work-life balance.
- Modern office environment in North Lakes with career pathways into senior leadership.
- We have a couple of starting dates available – so apply now to secure your place in our next intake!
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
