This role will be defining for a career Senior Project Manager and requires deep, specialist experience in Contact Centre replacement to Universal Service Desk.
Key Responsibilities
- Lead end-to-end Contact Centre transformation program
- Define business needs and scope requirements
- Conduct vendor selection process (RFP/RFQ) and hold vendors accountable
- Develop business case and investment justification
- Establish delivery roadmap and governance framework
- Oversee full implementation lifecycle
- Drive stakeholder alignment across HR, IT, and leadership
- Manage risks, dependencies, and program outcomes
Key Requirements
- Proven experience as a Senior PM specialising in Contact Centre implementations
- Strong track record in vendor selection and system implementation
- Deep understanding of HR systems (e.g. Workday, SuccessFactors, Oracle, etc.)
- Experience delivering enterprise transformation programs
- Strong commercial, governance, and stakeholder management capability
Working Arrangements
- Location: Eight Mile Plains, Brisbane
- Hybrid: 4 days onsite / 1 day WFH after probation
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please email nicki@hinchen.com.au and apply online below.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
