About The Role
Our Client is a well-established and internationally backed insurer undergoing exciting transformation and growth. They are seeking an experienced Settlements Manager to lead a specialist team within the Motor Claims division, driving operational excellence, capability uplift, and settlement performance across complex, high-volume third-party claims portfolios.
Reporting to the Head of Settlements, this newly created leadership role is part of a broader restructure, designed to strengthen focus, accountability, and specialisation across settlements. You’ll take ownership of one of three new settlement verticals, managing 4 Team Leaders and their consultants across direct, complex, or cost-focused workstreams (circa 32 fte).
As a visible and hands-on leader, you’ll coach leaders, drive consistency, embed accountability, and create clarity in a space of significant change. You’ll champion continuous improvement and use data insights to identify cost, risk, and process optimisation opportunities.
You’ll work closely with internal stakeholders including Claims, Recoveries, Legal, and Customer teams, while maintaining oversight of offshore resources in Johannesburg. This is an opportunity to make a tangible impact in an evolving, performance-driven environment that values integrity, collaboration, and innovation.
Your key responsibilities will include
- Leading and mentoring 4 x Team Leaders (with up to 32 indirect reports) to deliver strong operational, compliance, and customer outcomes.
- Driving capability uplift, engagement, and accountability within newly structured teams.
- Analysing settlement data to identify cost-saving, risk, and performance improvement opportunities.
- Ensuring compliance with legal, regulatory, and policy standards.
- Collaborating across Claims, Recoveries, Legal, and Finance to resolve issues and optimise settlement processes.
- Embedding continuous improvement, automation, and process efficiency initiatives across settlement operations.
- Managing change, coaching emerging leaders, and ensuring smooth integration across teams and regions.
- Proven experience leading leaders (Team Leaders/Managers) within insurance, claims, or any other regulated service environment.
- Strong operational and people leadership - able to inspire, coach, and empower your leaders as they guide their teams through change.
- Analytical capability and commercial acumen to identify trends, manage costs, and drive continuous improvement.
- Experience building a high performance team, including the building of a continuous improvement culture (eg. automation)
- Excellent stakeholder management, influencing, and communication skills.
- Resilience, agility, and confidence making evidence-based decisions under pressure.
- A collaborative, authentic, and down-to-earth leadership style that complements a high-performing, positive culture.
- The desire to learn, as you potentially pivot into a new career path by leveraging off your exp leading leaders in a heavily regulated service environment
- Competitive remuneration package + STI bonus (paid six-monthly).
- Join an insurer recognised for its growth, innovation, and customer focus.
- Be part of a collaborative, supportive leadership team that values transparency, humour, and genuine connection.
- Work from North Lakes (onsite role) with occasional flexibility as required.
- Opportunity to shape and influence the future of settlements excellence in a high-performing organisation.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative and honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elders past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
