This is an on-site leadership role with strong executive visibility, offering the opportunity to shape and embed a centre of excellence while naturally elevating your profile for future career growth.
You will lead a team of 11 specialists, including Quality Control (8) and Major Events Coordination (3), overseeing operational preparedness, incident coordination, governance, insights, and the uplift of processes, controls and assurance frameworks.
About the Opportunity
In this critical leadership position, you will:
- Build, refine and lead the organisation's national catastrophe preparedness and response capability
- Establish strong operational rhythms, playbooks, governance frameworks and quality assurance maturity
- Coordinate cross-functional response across claims, assessing, commercial, finance, data, operations and executive stakeholders
- Review, uplift and optimise existing processes, controls, risk frameworks and QA insights to drive enterprise improvement
- Lead preparedness cycles, operational planning, incident notifications, stakeholder meetings and data-driven decision-making
- Represent the function across senior forums and collaborate on technology, weather-data and satellite-imagery initiatives that drive real-time insight and operational accuracy
- Lead and grow a specialist team, fostering structure, accountability, initiative and proactive problem-solving
What you will bring to this role:
- Structured, detailed and governance-focused- strong process discipline, documentation, and control improvement
- Operationally fluent- ideally with experience across claims, insurance operations, risk, quality, assurance, contact centres, or large-scale service delivery
- Calm under pressure- able to coordinate people, data and decisions during fast-moving operational events
- A strategic systems thinker - able to interrogate processes, identify gaps and uplift frameworks
- A strong communicator and influencer- confident engaging leaders across all levels
- Proactive and forward-looking- anticipating issues, preparing responses and driving continuous improvement
Why This Role Is Unique
- Newly created position with the mandate to design, build and uplift capability
- Direct exposure to senior leadership and influence on enterprise-wide decision-making
- Blend of operational management, governance, incident coordination, analytics and strategic improvement
- Opportunity to shape national readiness and response during severe weather events
- Integration with cutting-edge technology, data and satellite-imagery insights
- Executive Visibility & Career Growth- Work closely with senior leaders, elevating your profile and opening future leadership pathways.
- Build a New, High-Impact Function- Own the design and establishment of a centre of excellence with genuine autonomy and trust.
- Enterprise-Level Influence- Shape how the organisation prepares for and responds to major weather events, directly impacting business outcomes.
- Lead in Critical Moments- Coordinate cross-functional responses during high-pressure events, providing clarity and operational direction.
- Strategic + Hands-On Leadership- A rare blend of strategy, governance and operational execution across risk, quality, controls, data and cross-functional leadership.
- Access to Cutting-Edge Technology- Leverage advanced geospatial data, weather intelligence and real-time claims information to enhance decision-making.
- Lead & Develop a Specialist Team- Manage and mentor 11 specialists, shaping capability, culture and performance.
- Meaningful, Real-World Impact- Play a critical role in supporting customers during challenging and high-stress events.
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority. Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
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