Insurance Administrator
Are you an experienced general insurance support professional who thrives in a fast-paced brokerage and loves being the engine room that keeps everything running smoothly?
Are you an experienced general insurance support professional who thrives in a fast-paced brokerage and loves being the engine room that keeps everything running smoothly?
Do you want to join a close-knit, long-tenure, family-oriented team where people genuinely enjoy coming to work, supporting each other, celebrating wins (and hilarious mistakes), and value adults who take ownership of their day?
A leading, well-established independent insurance brokerage (third generation) on Brisbane’s south side is looking for a proactive, switched-on and personable Insurance Administrator to join their highly respected team supporting three busy Senior Brokers.
This role exists because the business is growing - and they want their Advisors spending more time with clients, supported by a strong, capable, reliable internal team who run the engine room with confidence and pride.
Why You’ll Love This Role
- A genuinely warm, loyal and family-style culture with extremely low turnover
- Long-standing clients: body corporates/ strata groups, small–medium business owners, mums and dads, property investors, trades and blue-collar businesses, cafés and small hospitality operators, retirees and long-term multi-generational clients who have been with the brokerage for decades (as the business is 60 years old)
- A leadership team that values trust, autonomy and adult behaviour - no micro-management
- Social, fun and community-minded environment: monthly lunches, charity events, staff awards, Christmas functions, PD days and more
- Opportunity to develop skills by obtaining Diploma of insurance Broking, fully funded with study agreement
- Structured KPIs with quarterly check-ins and bonus opportunities
- Modern office opposite Garden City, hybrid flexibility after onboarding, and supportive peers who love to help each other
- No overtime culture - they want you heading home at 5:00pm
- Proactively contributing as a key member of this tight knit support team
- Preparing renewals, new business quotes, endorsements and policy documentation
- Managing renewal, endorsement and new business quotes across Excel
- Ensuring compliance standards, internal audits and documentation accuracy
- Requesting COCs, chasing additional info, following up underwriters
- Making light outbound calls (no selling)
- Supporting Brokers with client queries
- Managing premium funding, payments, debtors and overdue follow-ups
- Suggesting improvements, updating templates, streamlining workflows
- Helping the business transition to new broking systems (Officetech/Javln/Sunrise)
- 3–5 years’ experience in a general insurance support or Assistant AE role
- Experience with Insight, Sunrise or Officetech/Javln desirable
- Strong MS Office capability
- Highly proactive, solution-focused and organised
- Fast-paced, accurate, calm under pressure
- An inquisitive mindset, and a natural preference to identify opportunities for improvement
- Warm, team-oriented, resilient and enjoys having a laugh
Apply Now
If you’re an experienced Insurance Administrator looking for a workplace where you’ll be supported, appreciated, developed and treated like an adult, our client would love to hear from you.
If you’re an experienced Insurance Administrator looking for a workplace where you’ll be supported, appreciated, developed and treated like an adult, our client would love to hear from you.
For a confidential discussion, please call Liz on 0405 370 900 or simply apply now by following the link.
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
