Locations: Rockhampton | Darwin | Stafford (QLD) | Townsville
Walk beside those who have served.
This organisation is expanding its in-house housing capability and is recruiting four Housing Support Practitioners to deliver a strengthened, regionally embedded housing response for veterans and their families at risk of, or experiencing, homelessness.
This is practical, structured and outcomes-focused case management, not crisis hotline work. You will support veterans from housing instability through to sustainable, long-term tenancy.
The Opportunity
As a Housing Support Practitioner, you will deliver trauma-informed, strengths-based case management, helping veterans secure and sustain safe, stable housing through coordinated, hands-on support.
Key Responsibilities
• Manage a caseload of up to 20 veterans and families
• Support access to crisis, short-term, social, community and private rental housing
• Assist with rental applications, inspections and tenancy sustainment
• Provide practical assistance (e.g. fuel, food vouchers, urgent supports where appropriate)
• Navigate tenancy legislation and homelessness frameworks
• Build relationships with landlords, housing providers, NGOs, government and correctional services
• Maintain accurate case notes and compliance documentation
• Participate in supervision, team meetings and case reviews
The Cohort
You will work with veterans who may be:
• Rough sleeping or at risk of homelessness
• Exiting custody or institutional care
• Experiencing financial hardship or family breakdown
• Managing mental health or substance use challenges
This is meaningful but complex work that requires resilience, emotional regulation and strong professional boundaries.
What We’re Looking For
Essential:
• Degree in Social Work, Human Services or Behavioural Sciences
or Cert IV+ in Community Services with relevant experience
• Experience in housing, homelessness or complex case management
• Current driver’s licence
• Ability to work autonomously within a structured governance framework
Highly Regarded:
• Knowledge of tenancy legislation
• Experience working with veterans or the ADF community
• Strong judgement, reasoning and decision-making capability
What’s On Offer
• Approx. $91264 + super + salary packaging (Level 1 baseline)
• Annual performance-based payment eligibility
• Purpose-driven work with real, measurable outcomes
• Strong professional support, supervision and team environment
If you’re motivated by impact, structure, and helping people rebuild stability and dignity, we’d love to hear from you.
Apply now or contact Paul on 0422 963 025 for a confidential conversation.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority, next to our commitment to diversity and inclusion.
Acknowledgement of Country:
Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
Housing Support Practitioner (4 Roles)
Housing Support Practitioner (4 Roles)
Work type: Full Time
Date posted: 11-Feb-2026
Location: Townsville - QLD
Industry: Volunteer / Charity / Community
Salary: $91,264 + super + salary loading
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