Our Client is the fastest growing major Motor and Home insurer in Australia. We’re thrilled to partner with this Australian owned insurance giant who are looking for an experienced Frontline Claims Manager to lead a high-volume claims contact centre team managing the end-to-end customer journey.
You’ll guide 4–5 team leaders overseeing approximately 200 consultants who handle claims from first lodgement through to completion. This is a hands-on leadership role, ideal for someone who thrives in fast-paced, customer-centric environments and is ready to grow into a more senior position over time.
What you’ll be doing:
- Lead and develop a team of frontline leaders and their claims consultants
- Drive energy, engagement, and capability across the contact centre floor
- Improve operational consistency and uplift leadership capability across the function
- Support continuous change in a high-growth, low-tenure environment
- Balance people leadership with commercial insight and performance outcomes
- Strong leadership background managing large customer service or claims teams
- Ability to lead through change and motivate diverse teams in high-pressure environments
- Proven ability to mentor emerging leaders and drive capability uplift
- Strong commercial acumen, systems thinking, and problem-solving skills
- High emotional intelligence and a “lead from the floor” servant-leadership style
- Make a real impact in a high-volume, high-growth environment
- Build team capability and step into a senior leadership career pathway
- Bring your leadership strengths – no insurance experience required
Client Perks
Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
Genuine Work/Life balance – We understand the importance of providing our Motor Assessors flexible working arrangements. An autonomous role where you can enjoy a genuine work/life balance.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please contact Nicki at nicki@hinchen.com.au
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
