The company's raw materials of stone, gravel and sand are used to build homes, workplaces, public buildings, roads and key infrastructure projects.
Reporting to the Contact Centre Manager, the role will see you mentoring, training and developing your team of allocators to ensure the timely delivery of building materials to all construction projects.
Your responsibilities will include:
- Providing ongoing coaching, training and mentoring of your team of allocators to provide service excellence
- Resolving customer queries and driving solutions to meet expectations
- Building long term relationships with customers
- Handling escalations for challenging calls and / or requests
- Assisting with coordinating the dispatch and timely delivery of orders
- Proven experience in leading, coaching, training and mentoring your direct reports to deliver a positive and engaged customer experience
- Exceptional problem solving skills
- Logistics experience is essential
- Quarries experience is ideal but not essential
- Strong written and verbal communication skills
- Excellent partnering skills and the ability to influence strong and meaningful relationships
- Proven time management skills with the ability to manage competing priorities
- An excellent salary package including opportunity of monthly bonuses
- Definite career development opportunities
- Access to various support networks including an excellent Employee Assistance Program
- Ongoing mentoring and guidance from subject matter experts and industry leaders
- Purpose built training and support to ensure your success in the role as well as for future opportunities
- Work for an Equal Opportunity Employer who encourages greater diversity in the workplace.
For a confidential discussion, please call Jack on 0412 171 400 or simply apply by clicking the link and attaching your resume, ideally in WORD format and providing a short cover letter, with what you would bring to the role would be greatly appreciated.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elders past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
