Locations: Rockhampton | Darwin | Stafford (QLD) | Townsville
Do work that truly matters — with professional depth and real impact.
This organisation is expanding its Veteran Services team and is seeking experienced Wellbeing Practitioners to deliver trauma-informed, strengths-based case management to veterans and their families with complex needs.
This is a professionally governed role involving psychosocial assessment, care coordination, ethical decision-making, and evidence-based practice. You will work within structured frameworks to support clients to navigate complex health and social systems, build wellbeing, and achieve sustainable outcomes.
The Opportunity
As a Wellbeing Practitioner, you will deliver short- and long-term case management interventions, including psychosocial assessment, individualised care planning, health literacy development, and access to financial and emergency supports. You will work collaboratively with internal teams and external partners to ensure coordinated, veteran-centred care.
Key Responsibilities
• Conduct holistic psychosocial assessments and develop individualised case management plans
• Deliver trauma-informed, strengths-based, person-centred case management
• Manage an active caseload of approximately 15–20 clients based on complexity and need
• Coordinate referrals across health, mental health, housing, financial and community services
• Support access to emergency relief, applications for assistance and other wellbeing support packages
• Promote health literacy and guide clients through complex service systems
• Identify, manage and escalate risk and high-complexity cases appropriately
• Maintain accurate, timely and confidential case notes and documentation within CRM systems
• Build strong collaborative relationships with partners including DVA, Open Arms, health providers, housing services and community organisations
• Participate in supervision, peer reviews, team meetings and professional development activities
The Cohort
You will support veterans who may be experiencing mental health challenges, social isolation, financial stress, transition from institutional settings, or the impacts of trauma and complex life stressors. This is meaningful, complex work requiring sound professional judgement, emotional resilience, and strong ethical boundaries.
What We’re Looking For
Essential:
• Degree in Human Services, Health Sciences, Social Work, Psychology or equivalent enabling eligibility for professional membership/registration (e.g. AASW, AHPRA, PACFA)
• Minimum 2 years’ experience in a similar case management, wellbeing or psychosocial support role
• Strong experience in strengths-based and trauma-informed practice
• Ability to conduct psychosocial assessments and develop structured care plans
• High-level written and verbal communication skills and strong attention to detail
• Ability to work autonomously within governance, ethical and practice frameworks
• Willingness to undertake relevant advocacy or practice framework training
• Current driver’s licence
Highly Regarded:
• Experience working with veterans, Defence, or complex trauma cohorts
• Knowledge of health, mental health, and social service systems
• Strong clinical reasoning, ethical decision-making and risk management capability
What’s On Offer
• Competitive salary + super + salary packaging
• Performance-based incentive opportunities
• Structured supervision, reflective practice and professional development
• Career progression within a growing, purpose-driven organisation
• The opportunity to do impactful, evidence-based work that genuinely changes lives
If you’re a qualified, values-driven practitioner who wants to do meaningful, professionally supported work with real-world impact, we’d love to hear from you.
Apply now or contact Paul on 0422 963 025 for a confidential conversation.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority, next to our commitment to diversity and inclusion.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder's past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
Wellbeing Practioner
Wellbeing Practioner
Work type: Full Time
Date posted: 11-Feb-2026
Location: Brisbane - QLD
Industry: Volunteer / Charity / Community
Salary: $91,264 + super + salary loading
