Join one of Australia’s leading insurers, proudly supporting millions of customers nationwide. Known for its strong values, customer focus, and supportive culture, this organisation is growing and has multiple Team Leader opportunities
available across various customer operations areas.
As a Team Leader, you’ll play a hands-on role in coaching and inspiring your team, driving exceptional customer outcomes, and building your leadership career within a business recognised for innovation, care, and career development.
The Role In this fast-paced and rewarding role, you’ll oversee the day-to-day performance and development of a team of consultants. You’ll coach, mentor, and guide your people to deliver outstanding results for customers, while managing productivity, compliance, and quality assurance.
You’ll be empowered to create an engaged, motivated team culture that values collaboration, continuous improvement, and customer care.
What You Will Bring
- Strong coaching and mentoring skills with a supportive, hands-on approach.
- Ability to manage performance, handle escalations, and drive continuous improvement.
- Resilience and adaptability in a fast-paced, high-volume environment.
- Commitment to delivering positive outcomes for customers and your team.
- Background in contact centres, insurance, financial services, or similar customer-focused environments.
- Experience as an Acting Team Leader will also be considered
- Monitor and manage performance metrics, workload distribution, and quality standards.
- Provide real-time coaching and feedback to drive continuous improvement.
- Manage escalations and support effective resolution of customer issues.
- Lead, coach, and develop a team of consultants to achieve performance and service goals.
- Conduct daily huddles, one-on-one sessions, and team meetings.
- Foster a positive, high-performing, and customer-first team culture.
- Competitive salary package + monthly bonuses.
- Comprehensive induction and leadership training program.
- Opportunity to build a long-term career in a respected national insurer.
- Supportive leadership network and collaborative team environment.
- Flexible working options and modern office facilities in North Lakes.
- Genuine career development pathways into senior leadership roles.
If you’re a motivated and hands-on Team Leader who thrives in a people-focused environment and is passionate about delivering great customer experiences — we’d love to hear from you!
Contact Nicki on 0458 001 260 for a confidential discussion, AND simply apply now via the link below.
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
