Service Co-Ordinator/Scheduler
We are proud to be partnering with a well-established and fast-growing business that is widely recognised for its strong reputation, exceptional team culture, and commitment to quality service. With a solid foundation built on the values of Integrity, Accountability, Diligence, Communication, and Teamwork, this organisation is seeking a capable and motivated Service Coordinator to join their close-knit team.
About the Role:
This is a key position responsible for coordinating daily schedules for a team of field technicians, ensuring service appointments are managed efficiently and customers receive timely, professional support. You will work closely with internal teams and act as a central contact point for both customers and staff.
Key Responsibilities:
- Coordinate and manage technician schedules, ensuring efficient coverage of daily service requests
- Liaise with customers to confirm appointments, follow up on queries, and provide updates
- Communicate effectively with internal departments to support operational delivery
- Maintain accurate records and data entry across scheduling and service systems
- Manage changes or urgent requests calmly and proactively, resolving issues as they arise
- Support ongoing improvements to service processes and team coordination
We are looking for someone who brings a high level of organisation, attention to detail, and a proactive approach to their work. The ideal candidate will be an excellent communicator, thrive in a busy environment, and have a genuine commitment to delivering a high standard of service.
To be successful, you will have:
- Previous experience in a service coordination or scheduling role, ideally within trade services, maintenance, or a similar industry
- Strong communication and interpersonal skills
- Proven ability to manage multiple priorities in a fast-paced setting
- High level of accuracy and attention to detail
- Confidence using scheduling software and general business systems
- A collaborative, team-oriented approach and a positive, can-do attitude
- Join a company with a strong, values-based culture and supportive leadership
- Be part of a stable and growing organisation with a strong reputation in its field
- Enjoy a structured onboarding and training program
- Opportunities for future growth and career development
- Work in a collaborative environment where your contribution is valued
Please apply today or contact Lorraine Thompson on 0431767528 for a confidential discussion or email: lorraine@hinchen.com.au
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
