Our client is a well-established and rapidly growing insurer with a strong values-driven culture and a commitment to excellence. They are seeking an experienced leader to step into the role of Motor Assessing Manager – Quality and Standards, leading a national team responsible for driving consistency, compliance, and continuous improvement in motor assessing practices.
Based ideally in Melbourne (or Sydney or Brisbane), this is a critical role that combines operational oversight, people leadership, and technical acumen.
About the Role
As the Motor Assessing Manager – Quality and Standards, you’ll lead a team of assessors across multiple locations and work closely with senior stakeholders to uphold best-in-class repair methodology, auditing frameworks, and leakage management practices.
This is a rare opportunity to step into a strategic leadership role combining operational delivery, coaching and capability building, and business planning.
What You’ll Be Doing
- Lead, coach and develop a high-performing national team (10 reports)
- Drive consistency in assessing standards and performance KPIs across sites
- Oversee the implementation of auditing strategies and quality assurance systems
- Manage relationships across departments to align people, systems, and processes
- Influence repair methods, leakage metrics, and compliance best practice
- Champion continuous improvement in technical quality and team capability
- Support strategic planning, stakeholder engagement, and regulatory alignment
- Travel as required nationally to support local teams and conduct site audits
- Trade qualification in Panel beating, Spray painting, Mechanics, or Cert IV in Motor Vehicle Loss Assessing
- Proven leadership ability is key to this position.
- Diploma of Quality Auditing (BSB50920) or willingness to attain would be a bonus.
- Experience overseeing multi-site operations and quality improvement initiatives
- Strong planning, problem-solving and analytical skills
- Excellent written and verbal communication skills
- Proficiency in Excel, Word, and quote systems
- Calm, professional and collaborative leadership style
- Impressive Salary package + fully maintained vehicle
- Leadership role within a progressive, values-based insurer
- Location Melbourne Sydney or Brisbane also considered
- This is an onsite position.
- National scope with travel and the chance to influence at a strategic level
- Supportive team culture and long-term career growth opportunities
Apply now to be considered for this exciting leadership opportunity with a business that values integrity, innovation, and performance. Please reach out to Lorraine Thompson for a confidential discussion on 0431767528 or email: lorraine@hinchen.com.au
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian societ y.
