Are you Ready for Your Next Step?
Have you developed confident customer service skills or come with past customer service experience and are ready to start a new career?
Why This Role Stands Out
✔ Monday–Friday roster only – get your weekends back
✔ No late nights or split shifts
✔ Permanent, stable employment (not casual or seasonal)
✔ Structured training from day one
✔ Side-by-side coaching, mentoring & support
✔ Clear career progression pathways (many leaders started here)
✔ Work with an international organisation & recognised market leader in growth
✔ Supportive, team-based culture – no “sink or swim”
About The Role
You’ll support everyday Australians by handling inbound customer enquiries – no sales targets, just helping people.
Your day-to-day will include:
- Taking inbound calls and assisting with enquiries
- Providing clear, helpful information and support
- Updating customer records and navigating systems
- Working ina structured, supportive team environment
What We’re Looking For
We’re not necessarily looking for contact centre experience, we’re looking for people with the right attitude, excellent communication, a willingness to learn and are confident with technology (they will teach you their systems):
- Experience in retail, hospitality or customer-facing roles
- Strong communication and people skills
- Resilience and ability to stay calm under pressure
- Good computer skills and attention to detail
- A genuine desire to help customers
- Paid, structured training (2–2.5 weeks)
- “Nesting” period with live call support
- Ongoing coaching, mentoring and development
- Clear pathways into leadership, QA and specialist roles
- Australian Citizen (essential)
- Ability to pass background and federal compliance checks
- 18+ years of age
This is your chance to move from shift work and unpredictable hours into a stable, long-term career with real progression with an international market leader in growth.
If you’re ready to take your customer service skills to the next level, we’d love to hear from you.
Ring the Recruitment Team on 07 3709 2010 or Apply to this ad or email your resume to: enquiries@hinchen.com.au
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
