This organisation is a global market leader in consumer appliances, operating at significant scale across Asia-Pacific and beyond. With almost 200,000 employees globally and a strong Australian presence, the business designs, manufactures and supports some of the most recognised appliance brands in the world.
The culture is professional, collaborative and outcomes-focused, with an emphasis on accountability, quality and continuous improvement.
About the Role:
This is a hands-on administration role supporting customer operations, warranty processing and escalations management.
The role is predominantly email-based, handling written enquiries, escalations and operational processing that require sound judgement and a strong attention to detail.
You will work closely with local leadership, finance and service partners, helping to resolve complex matters and support the smooth running of after-sales operations.
Key Responsibilities:
- Manage customer, retailer and service enquiries via email
- Process warranty claims
- Handle escalated cases requiring investigation and written resolution
- Maintain accurate records and documentation
- Support process improvement and the development of SOPs
- Strong written and verbal communication skills
- High attention to detail
- Intermediate computer skills
- Quick learning ability
- Work for a globally recognised, financially strong organisation
- Stable Monday to Friday hours (8:30am–5:00pm)
- Supportive and friendly team environment
- Product discounts and company-supported events
- This role is office-based(no hybrid or WFH) with a great team!
- The position is offered as an ongoing casual contract
- The office is located in the St Kilda Road precinct and is best suited to candidates living within reasonable commuting distance
For a confidential discussion, please call Jack on 0412 171 400 or simply apply by clicking the link and attaching your resume, ideally in WORD format and providing a short cover letter, with what you would bring to the role, would be greatly appreciated.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elders past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society
